Legal

Tier1FX International maintains and operates effective organizational and administrative arrangements with a view to taking all reasonable steps designed to prevent conflicts of interest that can adversely affect the interests of our clients.

In this regard, we take all steps to identify conflicts of interest within the firm and any person directly or indirectly linked to us by control or between our client and another that arise in the course of business.

In compliance with the above, we refer you to our Conflicts of Interest Policy which outlines the instances when conflicts of interest could arise and how such situations can be managed in the best effective manner in the interest of our clients. Where a conflict of interest cannot be avoided, this shall be duly disclosed to you before the undertaking of any business with you.

Link to Conflicts of Interest Policy

Tier1FX International is committed to providing the highest levels of standard and care. We will execute your orders in accordance with our Best Execution Policy and as our client, you confirm that you have read and agree to it. Tier1FX International will also consider the continued placement of orders by you to constitute your continued consent to our Order Execution Policy. We may amend our Best Execution Policy from time to time, by giving you one months’ notice unless otherwise required to comply with any applicable law and regulations.

The funds held by us on your behalf, which are not due for investment, will be segregated from our money and held by us in an account of one or more reputable banking institutions.

Any transactions undertaken on your behalf shall be subject to the rules of the relevant exchange, clearing system or depositary and any terms of the agent or (eligible) custodian employed by the Company, including but not limited to, any right of reversal of any transaction (including any delivery or redelivery of any investment and any payment) on the part of any such entity or person.

You may fund your account with us by electronic bank transfer and from an account bearing the exact same registration details as that held by us in your name.

Payments from third parties will not be accepted and will be immediately returned if received.

Clients can withdraw funds from their account by submitting a request via the Transfers section of their Client Portal or by completing the Tier1FX International Redemption Form

For your protection and in compliance with current laws and practices, we may request a proof of transfer document upon your first deposit with us and we reserve the right to request the same on subsequent deposits if any. We may also request additional information and/or proof of identity, as the need may arise, before processing a withdrawal request.

Tier1FX International is committed to protecting the privacy of the personally identifiable information that we collect from you as you use this Website (the “Site”). By submitting information to us, you agree to Tier1FX International’s use of such information as described herein.

Please review our Terms of Use & Privacy Policy for more information on our online policies.

Tier1FX International suggests you visit this page periodically for updates.

Tier1FX International’s main objective is to establish and maintain clients’ relationship based on professionalism, ethics and integrity. If you are not satisfied with our services, we encourage you to write to us immediately at support@tier1fx.co.za and we will make every effort to resolve the matter within the shortest time frame possible. We will acknowledge the receipt of your complaint in writing within 1 or 2 business days. We will also give you indications on how we intend to deal with your complaint.

If your complaint was made to us by phone or chat, this letter will confirm our understanding of your concerns, also giving you a chance to tell us if we have gotten it wrong. We highly recommend that you use email as that is the most efficient manner for us to respond.

Link to Complaints Management Policy

Any opinions, news, research, analyses, prices, or other information contained on this website is provided for general information purposes and do not constitute in any shape or form investment or any other advice.
Tier1FX International will bear no responsibility for any loss or damage, including without limitation to, any loss of profit, which may arise, directly or indirectly, by use of, and/or reliance on, any such information.

The content of the material on this website is purely a marketing communication to the maximum extent permitted by law, Tier1FX International will not be held liable in any way for any loss or damage suffered by you using or access to our website or, should it occur, our failure to provide this website.